HELP

How V2F Built a HIPAA-Compliant Care Coordination Platform

One platform carries a mental health care request from first contact to a completed appointment, across inpatient, outpatient, crisis, and transport services, with a live status view for every role involved.

Project Overview

HELP replaces fragmented, manual care coordination with a single digital environment. A patient submits one care request; the platform matches it to the right facility or provider, then carries it through scheduling, virtual assessment, and payment, all with real-time visibility for everyone involved.

Vision

To make quality mental health care accessible by connecting patients, providers, and transportation on one platform, removing the friction that keeps people from getting timely care.

Target Users

Individuals seeking mental health support, licensed providers managing inpatient, outpatient, screening, or transport caseloads, and administrators overseeing the platform.

Goal

Simplify provider onboarding and request management, improve patient-to-provider matching accuracy, and reduce the coordination overhead of getting someone into care.

• Coordination Gap: no single platform connected patients with the right inpatient, outpatient, screening, or transport service.

• Visibility Gap: patients had no real-time view of their request status from submission through acceptance and scheduling.

• Matching Gap: no automated way to compare patient criteria against facility capabilities and surface a clear match.

• Crisis Access Gap: people in acute distress had no anonymous, zero-friction way to find out whether they needed crisis care.

• Payment Gap: no transparent fund-management model protecting both patients and providers across service types.

• Compliance Gap: no unified way to navigate strict HIPAA regulatory requirements while maintaining seamless, secure data sharing between distinct facilities, transport providers, and patients.

Four principles guided the build:

Role-Based Architecture: Six distinct roles, each with a purpose-built interface, board, and action set; no role sees data outside its scope.

Automated Matching and Scheduling: Criteria-based matching surfaces the right provider automatically, then carries the request through scheduling to completion.

End-to-End Transparency: Patients, providers, and admins all get real-time visibility into request status, criteria match results, and financial transactions.

Strict HIPAA Compliance: Rigorous data protection protocols ensure all Protected Health Information (PHI) is encrypted at rest and in transit, with strict role-based access controls limiting data visibility to authorized personnel only.

How It Works

Create Profile

Create a profile as a patient or a provider.

Mental Health Assessment

Submit a care request, or complete the anonymous crisis screening.

In-Patient Facility

Get matched to a facility or provider based on criteria comparison.

Out-Patient Facility

Attend the scheduled appointment or virtual screening, and track it.

Powerful Features

A psychiatric platform built to keep five different roles working from one source of truth.

Provider Onboarding and Session Management

Providers manage their profile, caseload, and appointments from one dashboard.

Smart Patient-Provider Matching

Automated criteria comparison surfaces the best-fit provider for each request, with a clear visual match indicator.

Integrated Appointment and Transportation

Scheduling and transport requests run through the same platform, so a care plan and its logistics never live in separate systems.

HIPAA-Compliant PHI Handling

Built-in safeguards protect sensitive patient data across all touchpoints, ensuring secure document processing, encrypted virtual screening sessions, and compliant data storage.

Mental Health Access & Care Coordination

A psychiatric platform that connects patients with the right providers and reliable transportation — making consistent mental health care accessible to everyone.

Tech Stack

Built with modern, enterprise-grade technologies for performance, scalability, and security

Frontend

React
Next.js

Backend

Node.js
Express

Database & Auth

Supabase

Data Modeling & Hosting

Visualization
Vercel
AWS

Security

SSL/TLS Data Encryption
HIPAA-Compliant Data Storage
Strict Role-Based Access Controls (RBAC)

Agile Development

Iterative approach with regular client feedback

Thoroughly Tested

Comprehensive testing for reliability

Well Documented

Clear documentation for easy maintenance

Client’s Feedback

What the client said after launch

“They did excellent work finishing my web based product and accompanying mobile app. They took the template of what I originally had and completely changed and fixed everything in less than a quarter of the time. Everything was well communicated, on time, and very helpful even if I did not know what direction I wanted to go in. Their communication is seamless; I had a problem with a previous freelancer due to the language barrier however with them this was not an issue at all. They initially took the time to let me explain my project, then gave me feedback and even suggestions to ensure understanding of what I wanted to accomplish, and then executed without any issue. They are very well versed in their field. They go above and beyond to keep you informed on the progress of your project and to make sure you are satisfied, even when it is at cost to them. They also focus more on establishing a relationship with the client, helping with areas that aren't under their scope of payment just to ensure the client feels well supported. I intend to use them again for any future project.”
Founder and CEO Help

Results & Impact

HELP is built around four real care pathways

Inpatient Care Coordination

Crisis and detox requests matched to facilities using legal status, symptoms, and ADL needs.

Outpatient Treatment Access

Ongoing mental health and substance treatment requests routed to the right outpatient provider.

Crisis Screening

An 18-question anonymous questionnaire gives immediate inpatient or outpatient guidance, no account required.

Patient Transport

Transport requests matched to a provider using both inpatient and outpatient symptom criteria.

Proof Point

Delivered on time and within budget the client actively uses the platform across all five roles and four care pathways

Scalable Solution

Built to add new care pathways or provider types without a redesign.

Easy Maintenance

A clean, documented codebase with admin-configurable forms, so most day-to-day changes need no engineering support.

Let's Build What's Next

Whether you’re developing a new digital product, modernizing enterprise systems, adopting AI, or accelerating cloud transformation, V2F has the expertise to help you move forward with confidence.

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