HELP
How V2F Built a HIPAA-Compliant Care Coordination Platform
One platform carries a mental health care request from first contact to a completed appointment, across inpatient, outpatient, crisis, and transport services, with a live status view for every role involved.
Project Overview
HELP replaces fragmented, manual care coordination with a single digital environment. A patient submits one care request; the platform matches it to the right facility or provider, then carries it through scheduling, virtual assessment, and payment, all with real-time visibility for everyone involved.
Vision
To make quality mental health care accessible by connecting patients, providers, and transportation on one platform, removing the friction that keeps people from getting timely care.
Target Users
Individuals seeking mental health support, licensed providers managing inpatient, outpatient, screening, or transport caseloads, and administrators overseeing the platform.
Goal
Simplify provider onboarding and request management, improve patient-to-provider matching accuracy, and reduce the coordination overhead of getting someone into care.
- The Challenge
• Coordination Gap: no single platform connected patients with the right inpatient, outpatient, screening, or transport service.
• Visibility Gap: patients had no real-time view of their request status from submission through acceptance and scheduling.
• Matching Gap: no automated way to compare patient criteria against facility capabilities and surface a clear match.
• Crisis Access Gap: people in acute distress had no anonymous, zero-friction way to find out whether they needed crisis care.
• Payment Gap: no transparent fund-management model protecting both patients and providers across service types.
• Compliance Gap: no unified way to navigate strict HIPAA regulatory requirements while maintaining seamless, secure data sharing between distinct facilities, transport providers, and patients.
- How V2F Solved It
Four principles guided the build:
Role-Based Architecture: Six distinct roles, each with a purpose-built interface, board, and action set; no role sees data outside its scope.
Automated Matching and Scheduling: Criteria-based matching surfaces the right provider automatically, then carries the request through scheduling to completion.
End-to-End Transparency: Patients, providers, and admins all get real-time visibility into request status, criteria match results, and financial transactions.
Strict HIPAA Compliance: Rigorous data protection protocols ensure all Protected Health Information (PHI) is encrypted at rest and in transit, with strict role-based access controls limiting data visibility to authorized personnel only.
How It Works
Create Profile
Create a profile as a patient or a provider.
Mental Health Assessment
Submit a care request, or complete the anonymous crisis screening.
In-Patient Facility
Get matched to a facility or provider based on criteria comparison.
Out-Patient Facility
Attend the scheduled appointment or virtual screening, and track it.
Powerful Features
A psychiatric platform built to keep five different roles working from one source of truth.
Provider Onboarding and Session Management
Providers manage their profile, caseload, and appointments from one dashboard.
Smart Patient-Provider Matching
Automated criteria comparison surfaces the best-fit provider for each request, with a clear visual match indicator.
Integrated Appointment and Transportation
Scheduling and transport requests run through the same platform, so a care plan and its logistics never live in separate systems.
HIPAA-Compliant PHI Handling
Built-in safeguards protect sensitive patient data across all touchpoints, ensuring secure document processing, encrypted virtual screening sessions, and compliant data storage.
Mental Health Access & Care Coordination
A psychiatric platform that connects patients with the right providers and reliable transportation — making consistent mental health care accessible to everyone.
Tech Stack
Built with modern, enterprise-grade technologies for performance, scalability, and security
Frontend
React
Next.js
Backend
Node.js
Express
Database & Auth
Supabase
Data Modeling & Hosting
Visualization
Vercel
AWS
Security
SSL/TLS Data Encryption
HIPAA-Compliant Data Storage
Strict Role-Based Access Controls (RBAC)
Agile Development
Iterative approach with regular client feedback
Thoroughly Tested
Comprehensive testing for reliability
Well Documented
Clear documentation for easy maintenance
Client’s Feedback
What the client said after launch
Results & Impact
HELP is built around four real care pathways
Inpatient Care Coordination
Crisis and detox requests matched to facilities using legal status, symptoms, and ADL needs.
Outpatient Treatment Access
Ongoing mental health and substance treatment requests routed to the right outpatient provider.
Crisis Screening
An 18-question anonymous questionnaire gives immediate inpatient or outpatient guidance, no account required.
Patient Transport
Transport requests matched to a provider using both inpatient and outpatient symptom criteria.
- Project Deliverables
- Public User, Inpatient, Outpatient, Screening, and Transport Provider portals
- Anonymous mental health crisis screening
- Automated facility and provider matching with colour-coded criteria highlighting
- Zoom SDK virtual screening sessions
- Stripe Connect payments with escrow and auto-release
- Super Admin governance panel: providers, insurance, content, and payment disputes
- Fully HIPAA-compliant infrastructure for end-to-end PHI protection
Proof Point
Delivered on time and within budget the client actively uses the platform across all five roles and four care pathways
Scalable Solution
Built to add new care pathways or provider types without a redesign.
Easy Maintenance
A clean, documented codebase with admin-configurable forms, so most day-to-day changes need no engineering support.
Let's Build What's Next
Whether you’re developing a new digital product, modernizing enterprise systems, adopting AI, or accelerating cloud transformation, V2F has the expertise to help you move forward with confidence.